We’ll start by gaining a detailed understanding about your business, existing processes, challenges, ambitions and your vision of the ideal solution.
We’ll listen, ask questions, provide ideas and constructively challenge you before establishing an outline strategy and feature-set for the solution that will best meet your needs.
With the knowledge we have acquired from our discussions, we then prepare and present you with a formal proposal document. It sets out how we will work with you, along with information on the feature set for the planned system. It also includes estimated costings and timescales in line with our agreed terms of engagement.
Following the go-ahead from you to proceed, we start the planning stage. This is the most collaborative part of the project, including onsite or Ansyst meetings with your project stakeholders and our design team. We call this phase “Sprint zero”.
Once the design stage is approved there are two commercial models under which we can engage. The first is Agile (Scrum), which is where we work in efficient 2-week sprints to develop the software in an iterative way. This is ideal if you are keen to get the software completed in as short a timescale as possible, are prepared to pay on a discounted time-basis and/or if the project scope is difficult to define entirely up-front.
We use extensive testing and quality assurance processes to test all code and design aspects throughout the development. After each “sprint” has been completed, a round of testing both by Ansyst and by your end-users will take place.
This user acceptance testing (UAT) is done on a system separate to the live system, so you can test features and provide any feedback on bugs or issues in a pseudo-live environment. UAT is invaluable to ensure the robustness of the system in the hands of the people that will be using it day-to-day.
Our systems are developed to be intuitive for the user, so the need for formal training is significantly reduced. However, if required, we are happy to offer full training options on request either onsite or at our development centres.
We offer an optional hosting service with Amazon AWS, the industry leader in hosting, if you’d rather not get involved with managing specialist server hardware.
Once launched, your software application or website will be uploaded to AWS, where it will benefit from all the resilience and security measures you would expect from the Public Cloud.
We’ll provide comprehensive support for your
new software in the form of a Service Level Agreement (SLA)
which is activated on launch of the system and includes:
1. Priority bug fixing
2. Assistance with any functionality
3. Access to our telephone and email support